Contact AllTrails Customer Service
AllTrails Phone Numbers and Emails
Customer Service Number:
-
(415) 418-3506
AllTrails Emails:
AllTrails Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
AllTrails Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call AllTrails is 4154183506.
The longest wait times are on Thursday, while the shortest are on Saturday. The average call time is 29 seconds.
Be prepared for the call as AllTrails may ask you for the following information to identify you as a customer: customer id, email or order id.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
AllTrails Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call AllTrails is 4154183506.
The longest wait times are on Thursday, while the shortest are on Saturday. The average call time is 29 seconds.
Be prepared for the call as AllTrails may ask you for the following information to identify you as a customer: customer id, email or order id.
People call AllTrails mainly because of activation/ cancellation, account, payments and charges.
The best email to contact AllTrails is support@alltrails.com. 93% of customers use this email address to address their issues and concerns.
Contact Information
AllTrails Website:
AllTrails Help Center:
Corporate Office Address:
Other Info (opening hours):
Monday - Friday: 9:00am - 5:00pm PST
AllTrails Customer Service Reviews
Very satisfied with outcome. Money refunded.
However it wasn't clear that money would be taken. I thought I would get an email in a month with choice to cancel free trial.
Zero customer service. There is a trail marked on private property so we have an infux of traffic constantly pulling into our place looking for this "trail"
I noticed, today, that I was charged $35.99 for a subscription to All Trails that I do not want and must have been made by mistake. I have not found away to contact AllTrails by phone so I contacted my Bank to dispute the charges. I plan on contacting the Better Buisness Bureau if I cant contact Customer Service
How Good is AllTrails's Customer Service?
Summary of AllTrails Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call AllTrails?
Account Question:
- “Subscription”
- “Account Not showing”
- “Subscription won't activate”
Activation/ Cancellation Question:
- “To cancel my accidental subscription”
- “I cancelled my membership last year, all trails just charged my credit card again”
- “Cancel subscription”
Payments and Charges Question:
- “Payment”
- “Billing”
- “Unauthorized charge on my credit card”
Request for Information Question:
- “Need assistance”
- “Accidentally deleted list of trails. Can I undelete”
- “50 percent off purchase didn't wor, and check status of prescription”
Refund Question:
- “My grandson accidently order your online trails need refund”
- “Refund”
Product/ Service Question:
- “Can't access info even after logging in”
- “50 percent off purchase didn't work”
- “To Talk to someone about their product”
Cards Question:
- “How did you get our credit card number?”
- Visa card was charged without consent. I cancelled my membership ship two years ago and just received a visa bill with $35.99 charged by the app
Staff Question:
- “Excuse me to talk to a *** customer service representative”
- “Customer service”
Website/ Application Question:
- “App”
Shipping and Delivery Question:
- “Delayed shipment for national Park Pass”
Other Question:
- “Ordered wrong alltrails app”
- “My App is frozen???”
- “Wanting to use app to track my ride and not navigate a trail”
Compare AllTrails To
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